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Thread: SWREG / Streamlines

  1. #1
    Join Date
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    Where Standard Gauge is 3 feet between the rails.
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    Maybe you should contact your ISP, since obviously, that's where the problem is occurring. Or on your own computer. I'm not sure what the issue is, but obviously, it's not Streamline's fault.

    Robert

  2. #2
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    Quote Originally Posted by clawsonsa View Post
    After being away from MSTS for a while, I decided to order the new Seligman 2.0 from Streamlines. On Saturday 12-8-12 I placed my order and payed for same. I immediately received my download link. For some reason, I can only load about 6mb of the route and then the download stops. I contacted SWREG and they gave me the usual info about firewall, virus programs and such. I have tried everything. I started a support ticket at Streamlines and have added 4 messages to it. SWREG said they also have contacted Streamlines for me. I have NOT heard back from either of them. I have since requested that my order be cancelled. I am about to contact my Credit Card company and stop payment. I have purchased all of the earlier Streamline routes as well as numerous train packs from Streamlines. I have sent email to both the support line and the corporate line. Still no response. How disappointed. I am with Streamlines.

    Where has the simple customer service disappeared to. Maybe it is time to just move on from the Train Sim hobby and find another.

    SWREG has now informed me that the only way to have the charge credited back is to have Streamlines approve the refund. I will be surprised if that occurs, since Streamlines has not even had the courtesy to respond to my issues in over three days.
    There are members here in the TS com site as they will read this.. But, Robert may be right.. you might have something thats cutting off your Internet. Make sure you have Zone Alarm set off. Zone Alarm is one of the biggest pain in the butt tools to use since it blocks every Internet that thinks its a threat to your PC.

    If you still have the link from SWREG, try to download it on the other computer like another family member or such and get a USB memory stick and transfer the file there. If it works successfully, then you will know its the security settings on your Internet. Try that out..You will get someone from SLI will send you an PM.. (if they can read your title)
    Dave Edwards


  3. #3
    Join Date
    Dec 2005
    Location
    Indianapolis, Indiana, United States of America.
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    Guys,

    I have never had an issue with any of my downloads. My issue is the fact that I have contacted Streamlines over three times since Saturday and have yet to hear anything back from them. I sent notes to both their support site and to their Corporate line.

    Common courtesy should apply!
    Last edited by clawsonsa; 12-11-2012 at 12:27 PM. Reason: spelling
    "Cats"
    Indianapolis, Indiana
    Trains....The ONLY way to travel!

  4. #4
    Join Date
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    Thats interesting to hear Geepster.. Thats the first.. I think it also may have to do with the holiday Internet ordering crunch.. SWREG is a big company that handles almost a lot of orders, just not "only" SLI...but many others as well..

    Thank you for clarifying..
    Dave Edwards


  5. #5

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    The only problem I ever had, was one time I did not receive the download links. I received the confirmation of purchase, and contacted swreg and they resent download links. As for downloads, never have had a problem that was the fault of swreg in regards to downloads cutting off. It definately sounds like an issue at your linkup and your computer, so would do as was suggested above in regards to downloading if you cant figure out what is happening on your end. I just bought both new releases this weekend with no hitch and used my samsung s3 to download them even.

  6. #6
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    I am a bit surprised that you have had no response from SWREG. A freind of mine had the same problem, used the SWREG reprting system to explain the problem, and got the download link reactivated within 24 hours.
    Beer is not a matter of life or death, it is much more serious than that.

  7. #7
    Join Date
    Mar 2005
    Location
    Norwich, Norfolk, United Kingdom.
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    I will say i also use firefox and never have probs with downloads from SWREG just using firefox's built in downloader.

    Intel i5 2400, Mobo ASUS P8H67, Win 7 Prof 64bit, 32GB Ram, Nvidia GTX960 4GB, SB Audigy, 6.25TB HDD's.

  8. #8

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    I am glad I'm not the only one having issues. If no response from them by tomorrow I will send another message.

  9. #9

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    Quote Originally Posted by apco25 View Post
    This is like asking for Ford to come out and solve a derailment problem that's keeping your car from being delivered on time. Call the shipper, not the manufacturer.
    Bad analogy. If a company uses a shipper that continually has delivery problems, and the product gets messed up or lost, it it the companys problem and they take the heat as well as the shipper. First thing that is usually done is to find another company to do business with. Kills 2 birds with one stone.

  10. #10
    Join Date
    Dec 2005
    Location
    Indianapolis, Indiana, United States of America.
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    Update #3

    If you wonder why I am frustrated, please read:

    *** Removed URL *****
    ** Mod note: Please don't link to pages which expose your email address in plain view.... **

    Tracking ID: VUY-5Q4-J429 (Ticket number: 1258)
    Ticket status: Waiting reply from staff [Mark as Resolved]

    Created on: 2012-12-08 14:21:15
    Updated: 2012-12-14 09:14:24
    Last replier: Scott Clawson
    Category: Shipping/Downloads
    Replies: 7
    Priority: High




    Date: 2012-12-08 14:21:15
    Name: Scott Clawson
    Email:

    SWREG Order Number:
    Message:
    Gentlemen,

    I have been trying to download this route for the past few hours. It goes to between 12 and 50 mg downloaded and then stops. It is a bit frustrating! I have tried over 10 times with the same results.
    ************************************************** *************************

    Date: 2012-12-08 17:10:45
    Name: Scott Clawson
    Message:
    Gentlemen,

    I have just told Sweg to cancel my order. I have done everything they have asked but to no avail. I was going to order more things, but I can't obtain them from Sweg.

    Sorry, I have purchased a lot of your products in the past and for some reason I always have issues obtaining them from SWEG.

    I will move on!

    Happy Holidays

    Scott
    ************************************************** *************************

    Date: 2012-12-09 20:09:22
    Name: Scott Clawson
    Message:
    SWEG has told me that you (Streamlines) must respond and authorize a refund. If you folks don't work or check your Support mail on the weekends it sure would have been nice to know. If possible please let me know what is happening, if not I will start a complaint with PayPal in order to obtain a refund!

    My best,

    Scott

    ************************************************** *************************
    Date: 2012-12-10 13:03:05
    Name: Scott Clawson
    Message:
    Hello,

    Is there anybody there?????????

    ************************************************** *************************
    Date: 2012-12-11 11:48:55
    Name: Scott Clawson
    Message:
    How disappointing it is to not even deserve the courtesy of a reply from Streamlines.

    ************************************************** *************************
    Date: 2012-12-12 21:35:35
    Name: Jason Dilworth
    Message:
    Hi Scott,

    Sorry for the late reply. One of the other team members said he was having some trouble with the download counter reset. I've reset the download for you, and if you have any trouble, just let me know, and I'll reset it again until such time that you successfully download the product.

    Best regards,

    Jason Dilworth
    Stream Lines Helpdesk

    Was this reply helpful? yes / no

    ************************************************** *************************
    Date: 2012-12-13 09:33:09
    Name: Scott Clawson
    Message:
    Jason,

    FYI: I am using Firfox, I had all my setting turned off (Firewall, etcand I now have run out of download attempts again. I have never been able to get past 50mb download. After being frustrated over this for the past number of days, I am through. Please credit my charge back and I will not bother you again. I have never had any issues with any other payware vendors. I have a exceptionally large collection of MSTS and Flight Sim 9 ad-dons, and for some reason SWREG gives me issues. Since posting my issues on the Train Sim forum it seems that a number of others also are having the same issue with the downloads.

    Jason, honestly what bothers me more than anything is how long it took for someone to respond. I know we all have real life issues, but even a simple "Scott, Streamlines is swamped right now, please be patient" would have been better than hearing nothing for days. I will update my post on Train Sim Forum to reflect that I have chosen to just request a refund due to being unable to download the product. I will also mention that you did eventually contact me.

    As stated in my email to the corporate address, please just remove my name from the mailing list as I will not be purchasing products here.

    There is no hard feelings over this issue, only disappointment over the lack of, and timeliness of Streamlines customer service.

    I wish you a very Happy Holiday Season.

    My best,

    Scott Clawson

    ************************************************** ***********************
    Date: 2012-12-14 09:14:24
    Name: Scott Clawson
    Message:
    Jason,

    It has now been 24 hours since my last note.

    PLEASE REFUND MY MONEY

    Scott
    Last edited by clawsonsa; 12-14-2012 at 03:59 PM.
    "Cats"
    Indianapolis, Indiana
    Trains....The ONLY way to travel!

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