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Thread: Need some help!

  1. #1

    Default Need some help!

    I have had no problems until this afternoon. I know reinstalling may be the best option, but that's obviously a last resort. Here is the readme file. I click to start the program and I get the "Run8 has stopped working" message. Any and all help is appreciated!

    2017-07-04 23:35:31,057 INFO - ===== V2 06.02.2017 =====
    2017-07-04 23:35:31,073 INFO - Logical CPU cores: 4
    2017-07-04 23:35:31,073 INFO - Transaction ID: Not Found or Not Yet Entered
    2017-07-04 23:35:31,425 INFO - Video Card or Chip: Intel(R) HD Graphics 520
    2017-07-04 23:35:31,436 INFO - Screen #0 0,0 area 1366,768
    2017-07-04 23:35:31,440 INFO - Primary #0 0,0 area 1366 768
    2017-07-04 23:35:32,713 ERROR - System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
    at System.Xml.XmlReader.MoveToContent()
    at Microsoft.Xml.Serialization.GeneratedAssembly.XmlS erializationReaderScnInfo.Read4_ScnInfo()
    --- End of inner exception stack trace ---
    at System.Xml.Serialization.XmlSerializer.Deserialize (XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
    at System.Xml.Serialization.XmlSerializer.Deserialize (Stream stream)
    at RunEight.ScnInfo.ReadFromFile(String filename)
    2017-07-04 23:35:32,713 WARN - Unable to read save file [C:\Run8Studios\Run8 Train Simulator V2\Content\V2Routes\Regions\SouthernCA\AutoSaves\A uto Save World.xml]. Regenerating file
    2017-07-04 23:35:32,929 INFO - The file C:\Run8Studios\Run8 Train Simulator V2\Content\V2Routes\Regions\SouthernCA\AutoSaves\A uto Save World.xml has an older incompatible format, and cannot be loaded with the current version of Run 8. It is recommended that you delete this file.
    2017-07-04 23:35:32,973 ERROR - System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
    at System.Xml.XmlReader.MoveToContent()
    at Microsoft.Xml.Serialization.GeneratedAssembly.XmlS erializationReaderScnInfo.Read4_ScnInfo()
    --- End of inner exception stack trace ---
    at System.Xml.Serialization.XmlSerializer.Deserialize (XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
    at System.Xml.Serialization.XmlSerializer.Deserialize (Stream stream)
    at RunEight.ScnInfo.ReadFromFile(String filename)
    2017-07-04 23:35:32,975 FATAL - System.NullReferenceException: Object reference not set to an instance of an object.
    at RunEight.ScnLoader.XmlFileToken.EditOutline(ScnInf o sessionInitialized)
    at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
    at RunEight.ScnLoader.EditOutline(String sessionInitialized, List`1 dataHeader)
    at Run-8TrainSimulatorV2.Resource.DeploySelection()
    at Run-8TrainSimulatorV2.Resource.EditOutline()
    at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state)
    at System.Threading.ThreadHelper.ThreadStart()

  2. #2
    Join Date
    Jun 2001
    Location
    Yamba, NSW, Australia
    Posts
    3,491

    Default

    You appear to have not registered your purchase.

    2017-07-04 23:35:31,073 INFO - Transaction ID: Not Found or Not Yet Entered
    IBM XT i386; 512Kb RAM; 5.25" FDD; 1.4Mb FDD; 5Mb HDD; VGA 256-colour graphics card; AdLib soundcard; DR DOS 6.0; Windows 3.0

  3. #3

    Default

    I have... I have been running it for more than 2 months now and it worked earlier in the day.

    Quote Originally Posted by seagoon View Post
    You appear to have not registered your purchase.

    2017-07-04 23:35:31,073 INFO - Transaction ID: Not Found or Not Yet Entered

  4. #4

    Default

    Regardless, I am not able to start the program to enter the transaction ID. It crashes before I see the startup menu.

  5. #5

    Default

    The problem is with my DirectX 11. I just checked previous logs in the readme and the transaction ID is there. This is the problem.

    2017-07-04 23:35:32,713 ERROR - System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.

    I'm just not sure how to fix it

  6. #6
    Join Date
    Jun 2001
    Location
    Yamba, NSW, Australia
    Posts
    3,491

    Default

    Perhaps it's worth a direct email to Run 8 Studios?
    IBM XT i386; 512Kb RAM; 5.25" FDD; 1.4Mb FDD; 5Mb HDD; VGA 256-colour graphics card; AdLib soundcard; DR DOS 6.0; Windows 3.0

  7. #7
    Join Date
    Oct 2012
    Location
    Eugene, Oregon
    Posts
    492

    Default

    Quote Originally Posted by 5ash View Post
    2017-07-04 23:35:32,975 FATAL - System.NullReferenceException: Object reference not set to an instance of an object.
    at RunEight.ScnLoader.XmlFileToken.EditOutline(ScnInf o sessionInitialized)
    at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
    at RunEight.ScnLoader.EditOutline(String sessionInitialized, List`1 dataHeader)
    at Run-8TrainSimulatorV2.Resource.DeploySelection()
    at Run-8TrainSimulatorV2.Resource.EditOutline()
    at System.Threading.ExecutionContext.RunInternal(Exec utionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state)
    at System.Threading.ThreadHelper.ThreadStart()
    Usually a crash will be related to a FATAL occurrence. Yours is above. I'm not sure what it is pointing to though. Seems like something to do with the screen loader but not sure what or how to correct.

    As suggested above, I would email Run 8 directly.
    Doug B.
    Eugene, Oregon, USA - Pacific Standard Time ( - 8:00 UTC )
    3.4 ghz Intel i7-3770 quad core processor, 8 gigs RAM, 2 gig AMD Radeon HD 7850

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