Hey guys,

so a few days ago I was about to play TS when the game showed up as needing to be installed even though it was already installed… I wasted about 6 hours reinstalling it again, I had no choice.

I then wanted to do some route editing in the scenario editor but everytime I tried opening a route, it crashed back to Windows. I proceeded to clear the cache thinking it would solve everything but the problem is still there.

I sent a message to DTG Customer support about needing to reinstall the game.

This is part of the error message which goes as followed:

2020-05-19 20:44:43.595 - [RunTimeError] - GetAddrInfo result 11001 error 11001
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - cTelemetryManagerenSocket()
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - cTelemetryManager.cpp : 1494
2020-05-19 20:44:43.595 - [RunTimeError] - Assertion failed
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - ASSERT(!"HTTP Request was not successful");
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - DovetailLiveSteam:nHTTPComplete()
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - DovetailLiveSteam.cpp : 759
2020-05-19 20:44:43.595 - [RunTimeError] - Assertion failed
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - ASSERT(!"HTTP Request was not successful");
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - DovetailLiveSteam:nHTTPComplete()
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - DovetailLiveSteam.cpp : 759
2020-05-19 20:44:43.595 - [RunTimeError] - request failed
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - cScenarioDatabase:nSDDLCHTTPComplete()
2020-05-19 20:44:43.595 - [RunTimeError] -
2020-05-19 20:44:43.595 - [RunTimeError] - cScenarioDatabase.cpp : 1983

I need all the help and advice I can get, please.