I suspect my problem is I have an old account that is linked to an email I no longer have, At some point I had set up a new account having forgotten I had an existing account with my current email. As a result I cannot update the old account as you cannot use the same email for 2 different accounts. Although I did not include my account name when I made the order, their processing may have looked up to see if I had an account with them and found the old account and used that instead of the email that was in my order.
Anyway I found other stock to use for the surfliner route so I am not dependent on this order anymore. If it shows up at some point fine. If not I am out $10 but I can live with that.