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Thread: 3D Trains Purchase - No Response

  1. 02-17-2022, 08:47 PM #1
    southern455
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    Default 3D Trains Purchase - No Response

    I purchased some Scale Rail items a week ago through PayPal and have yet to receive any response (no, they are not in my spam folder). I've sent 3 emails with the purchase details to the 3D Trains support address - also without response. Over the years I've made many, many 3D Trains products without a problem so I'm wondering if anyone else is having a similar experience.
    Thanks,
    Bob Groh
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  2. 02-17-2022, 08:52 PM #2
    derekmorton
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    Yes, lots of people are having the same issue.
    Cheers
    Derek
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  3. 02-18-2022, 08:40 AM #3
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    ftldave
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    Lots of people never received products and have had to invoke refund procedures, like I did..
    - FTLDave

    "Research is what I'm doing when I don't know what I'm doing." - Wernher von Braun

    "A software suggestion is not a valid answer to a configuration/troubleshooting question." - Timelmer
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  4. 02-18-2022, 02:26 PM #4
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    Bananarama
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    My apologies for the delay. I've been dealing with several issues, including surgery that I had on the 2nd. Things should be more or less back to normal this weekend.

    Sent from my SM-G973U1 using Tapatalk
    3DTrains - Home of the Feather River and Sherman Hill routes for MSTS

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  5. 02-18-2022, 02:52 PM #5
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    ftldave
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    Best wishes for recovery. I and many others would be happy to see 3DTrains "shipping" again.
    - FTLDave

    "Research is what I'm doing when I don't know what I'm doing." - Wernher von Braun

    "A software suggestion is not a valid answer to a configuration/troubleshooting question." - Timelmer
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  6. 02-18-2022, 02:56 PM #6
    derekmorton
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    Glad to see you back with us Marc.
    Cheers
    Derek
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  7. 02-18-2022, 03:14 PM #7
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    R. Steele
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    Take time to heal, Marc --- hope all outcomes are good for you. Cheers, Gerry
    Cheers, Gerry
    It's my railroad and I'll do what I want! Historically accurate attitude of US Railroad Barons.
    Forever, ridin' drag in railroad knowledge.

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  8. 02-18-2022, 03:16 PM #8
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    scottb613
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    Quote Originally Posted by Bananarama View Post
    My apologies for the delay. I've been dealing with several issues, including surgery that I had on the 2nd. Things should be more or less back to normal this weekend.

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    Hi Marc,

    Very happy to see you are still in the land of the living.

    Best regards.

    Scott
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  9. 02-18-2022, 09:33 PM #9
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    Rick-MONON
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    Glad to hear your healing Marc....!
    Rick

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  10. 03-14-2022, 06:29 PM #10
    omaha2pt
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    Quote Originally Posted by Bananarama View Post
    My apologies for the delay. I've been dealing with several issues, including surgery that I had on the 2nd. Things should be more or less back to normal this weekend.

    Sent from my SM-G973U1 using Tapatalk
    Hello. I hope all is well with you.
    Last week, March 8th, I purchased the Tehachapi route from the 3DTrains website, and I received a receipt from Paypal. Can you check whether it's gone through? I am under the impression I should receive a link to download the product but have received none so far.
    I emailed support last week but no response so far, hence my trying to contact you here.
    Thanks in advance.
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